Case studies and firms looked at include: Southwest, Johnson and Johnson, Hewlett Packard, Nucor Steel, McKinsey, Goldman Sachs and Toyota.
Some predictable names there. But I like his elevator pitch for plural management approaches:
“High commitment, high performance (HCHP) companies are firms designed and led by their founders or by transformational CEOs—those who take charge of a company in a crisis—to achieve sustained high commitment from all stakeholders: employees, customers, investors, and community”.
The Q&A is fascinating. Particularly the part on barriers to success.
A lot of it I’ve read before, but we all need reminding, all the time.
Check it out, here.